Shipping policy

  • Our online sales & shipping department is open Monday-Friday, 8 AM to 5 PM CST. We have daily pickups from UPS and USPS that occur before our office is closed.
  • We pride ourselves on fast handling times – if an order is placed before 10 AM (USPS) or 2 PM (UPS) on a weekday, we do our best to ensure it will ship out that day.
  • UPS and USPS estimate their handling times at check out.  These are not a guarantee of delivery time.  Standard shipping times are 2-5 days. 
  • Weather delays, mishandling by the carrier, and lost packages are an unfortunate possibility. We will help the buyer however we can in these instances, but we are not liable for in-transit delays and any estimated delivery date is generated by the carrier, not us, and is never guaranteed.
  • If there are concerns about package theft, missing packages, etc., purchasing insurance on the package is recommended. 
  • If a package is deemed non-deliverable due to an error with the address, the buyer is responsible for arranging and paying for redelivery. Shipping costs will not be refunded in the event of a problem with the shipping address.